FAQs
How can I contact ShakeLab?
You can send us an email at info@shakelab.it and our customer support team will be happy to help you with any request!
Do you ship worldwide?
Yes.
Where do you ship from?
We ship from Hong Kong.
Can I change or cancel my order?
As we try to process orders as quickly as possible, you must request changes or cancellations within 12 hours of placing your order. Requests received after this time will be refused. Your order may be returned for a full refund after it has been received.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and payments via PayPal.
When will my order be processed?
All orders are handled and shipped from our warehouse. Please allow extra time for order processing during holidays and sale seasons. We process orders Monday through Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing date. Please note that we do not ship on weekends.
How long will it take to receive my order?
Due to high demand, orders may take 4 to 10 days to arrive.
What happens if I don't receive my order?
If you do not receive your order within 30 days of shipment, you are entitled to a full refund.
Will I be charged customs duties and taxes?
The prices displayed on our site are tax-exempt in US dollars, which means you may have to pay duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged when your order reaches its final destination, as determined by your local customs office. Payment of these fees and taxes is your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For more details on charges, please contact your local customs office.
How can I return an item?
Contact us at info@shakelab.it
What happens if the items I received are defective/inaccurate/damaged?
Contact us if you have received incorrect, missing and/or defective items. Please include your order number, pictures of the items and all relevant information when you receive your package. We will do our best to resolve your issue as soon as possible.
When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, your refund will be sent to the card issuing bank within 7-10 business days of receiving the returned item or requesting cancellation. For questions about when the credit will be posted to your account, contact your card issuing bank. If you have not yet received a refund for your return, here's what to do: Contact your bank/credit card company. It may take some time for the refund to be posted to your account.